Service Talk

All the latest news, trends and opinions from the world of service management

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The True Cost of Customer Service in Utilities

Water companies have been given various incentives to improve their customer service, but none has been as impactful as customers utilising their right to switch.

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Posted by Alastair

Topics: Customer Experience, Blog, Water

Predictive Listening Tools

More and more retailers are using predictive listening tools such as social media and analytics to gather intelligence about their customers. 

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Topics: News, Consumer

Seasonless Trends

The ‘see now, buy now’ trend that retailers saw throughout 2016 looks like it’s here to stay and is sparking a rise in “seasonless” fashion.

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Topics: News, Consumer

Ofcom to Clamp Down on Broadband Speed Claims

The UK Telecoms regulator is clamping down on the broadband speeds that Internet Service Proviers advertise to ensure minimum speed for consumers.

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Topics: Telecommunications, News, Technology

RIP Windows Mobile

Microsoft  has finally given up on the Windows phone. Over the weekend, Microsoft’s Corporate Vice President for Windows, Joe Belifore confirmed the news. 

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Topics: Telecommunications, News, Technology

BIFM Good Practice Guide to Winter Maintenance published

BIFM, the professional body for Facilities Management has published its latest Good Practice Guide to Winter Maintenance.                  

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Topics: Facilities Management, News

ABM UK Empowers Staff with Smart Devices

Facilities solutions provider ABM UK has provided its 7,000 UK-based employees with a state-of-the-art handheld smart device.                                       

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Topics: Facilities Management, News

Fracking Approved for Third Energy in North Yorkshire

The Environment Agency has approved plans for Third Energy to frack in North Yorkshire.                                                                                                        

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Topics: Energy, News

Deep Ocean Wind Power

Deep ocean wind power could offer three times as much power as is available from onshore projects of the same size research suggests.

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Topics: Energy, News

Water Companies to Help Customers Struggling to Pay

Water market regulator Ofwat has stated that water companies should do more to help customers who are struggling to pay their bills.

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Topics: News, Water

Environment Agency Sets Out Actions for PR19

The Environment Agency has sent a report (5 October) to water companies detailing what it wants from them as they prepare for PR19.                       

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Topics: News, Water

Smart Systems and Flexibility Plan

The UK Government has issued its Smart Systems and Flexibility Plan. This initiative aims to revolutionise the usage of UK energy as it moves to a low carbon future.

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Posted by Bill Lincoln

Topics: Energy, News

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