Water companies have been given various incentives to improve their customer service, but none has been as impactful as customers utilising their right to switch.
More and more retailers are using predictive listening tools such as social media and analytics to gather intelligence about their customers.
The ‘see now, buy now’ trend that retailers saw throughout 2016 looks like it’s here to stay and is sparking a rise in “seasonless” fashion.
The UK Telecoms regulator is clamping down on the broadband speeds that Internet Service Proviers advertise to ensure minimum speed for consumers.
Microsoft has finally given up on the Windows phone. Over the weekend, Microsoft’s Corporate Vice President for Windows, Joe Belifore confirmed the news.
BIFM, the professional body for Facilities Management has published its latest Good Practice Guide to Winter Maintenance.
Facilities solutions provider ABM UK has provided its 7,000 UK-based employees with a state-of-the-art handheld smart device.
Deep ocean wind power could offer three times as much power as is available from onshore projects of the same size research suggests.
Water market regulator Ofwat has stated that water companies should do more to help customers who are struggling to pay their bills.
The Environment Agency has sent a report (5 October) to water companies detailing what it wants from them as they prepare for PR19.